SHIPPING & RETURNS
Shipping Policy
We ship Australia-wide.
All our orders are processed within 2-5 business days plus standard postage times.
We use Australia Post with tracking information for all our domestic shipping.
We offer three shipping methods:
Flat rate Standard shipping - $9.95
Free Sutherland, NSW 2232 delivery over $50
Express - $17
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TRACKING
Once your order has been dispatched you will receive an email with your tracking number.
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Return & Exchange Policy
We want you to have a great experience with Siyara Candles.
We accept returns provided products are unused and in their original packaging within 14 days of receiving your order.
Please note shipping costs for returns/exchanges are at the customer's own expense. We recommend using a registered service with the tracking number for returns.
To enquire about making a return or exchange, please email us at siyara.australia@gmail.com with your order number and details of the item/s you'd like to return.
All care is always taken with quality control and packaging of our products however, in the event of receiving a broken product, Contact us within 5 days of delivery, please provide the photos of the product and packaging, we offer full refunds or replacements for faulty items.
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100% satisfaction guarantee: If you run into any issue, simply contact us at siyara.australia@gmail.com Replacement or Refund - we are here to make our customers happy.
PAYMENT METHODS
We accept the following payment methods:
Credit / Debit Cards
Paypal